Shipping policy

SOMERSAND — SHIPPING POLICY

Last updated: April 2026

1. Overview

At Somersand, we aim to deliver a smooth, transparent, and fair shipping experience.

Because our products are sourced, branded, and packaged with care, delivery takes a little longer — but we always keep you updated and involved.

This policy explains how shipping works from the moment you place an order to the moment it arrives at your door.

2. How Our Shipping Process Works

Every Somersand order goes through three stages:

Stage 1 — Supplier Processing

Once you place an order, we request your item from our trusted suppliers.

Timeframe:

5–7 Business days

(subject to supplier speed, customs, and flight schedules)

Stage 2 — Somersand Branding & Packaging (South Africa)

When your item arrives in SA, we:

Inspect it

Apply Somersand branding

Add premium packaging

Prepare it for courier delivery

Timeframe:

1–2 Business days 

Stage 3 — Local Courier Delivery (Aramex )

Once branded and packed, your order is shipped to you using your chosen courier.

Aramex:

1–5 business days

Pudo Locker-to-Locker:

1–4 business days

Pudo Door-to-Door:

1–5 business days

3. Total Estimated Delivery Time

Combining all stages:

Total Delivery Estimate:

7–14 business days (realistic, honest, safe)

Most orders arrive around 5–10 business days, but we provide the full range to avoid disappointment.

4. Tracking Your Order

You will receive tracking updates at two points:

5. Shipping Fees

Shipping fees are calculated at checkout based on your chosen courier method.

We do not add hidden charges.

6. Delays

Delays may occur due to:

Customs inspections

Supplier backlogs

Public holidays

Courier delays

High order volume

We will always communicate honestly and assist you in tracking or resolving any issues.

7. Incorrect Address

If the address provided is incorrect:

We will contact you to correct it

If the parcel is returned to us, reshipping fees may apply

We encourage customers to double‑check their details before checkout.

8. Contact Us

If you have questions about your order or shipping:

Email:support@somersand.co.za

Location: Kempton Park, Gauteng, South Africa

We’re here to help and always aim for fair, human‑first solutions.